StreamWiseHub
Welcome to StreamWiseHub's Privacy Policy. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data while you engage with our front-end development educational platform.
StreamWiseHub operates from Taiwan and provides online educational services focusing on front-end development skills. This policy explains our data practices in accordance with Taiwan's Personal Data Protection Act and international privacy standards.
If you have questions about this privacy policy or how we handle your data, you can reach us at:
We collect different types of information to provide you with effective educational services and improve your learning experience. Here's what we gather and why:
When you create an account, we collect your name, email address, and chosen password. This helps us provide personalized learning experiences and secure account access.
We track your course progress, completed modules, quiz scores, and learning preferences to customize your educational journey and provide relevant recommendations.
Our systems automatically collect device information, browser type, IP address, and usage patterns to ensure platform security and optimize performance across different devices.
When you contact our support team or participate in forums, we maintain records of these interactions to provide better assistance and improve our services.
Most information comes directly from you when you register, update your profile, or interact with our platform. Some technical data is collected automatically through cookies and similar technologies when you use our website. We also receive limited information from third-party services like payment processors when you purchase courses.
Your information helps us deliver quality educational services and maintain a secure learning environment. Here's how we use what we collect:
We use your account and progress data to provide personalized course recommendations, track your learning achievements, and adapt content delivery to match your learning style and pace. This includes sending progress updates and course completion certificates.
Technical information and usage patterns help us identify areas for improvement, fix bugs, and develop new features that enhance the learning experience for all users. We analyze this data to understand which teaching methods work best.
We use your contact information to send important updates about your courses, respond to support requests, and occasionally share information about new educational opportunities that might interest you based on your learning history.
Your information helps us detect and prevent fraudulent activities, maintain account security, and comply with legal requirements in Taiwan and other jurisdictions where we operate.
We don't sell your personal information to anyone. However, we do share limited information with trusted partners who help us provide our services:
We work with companies that help us deliver our educational platform, including cloud hosting providers, payment processors, and email service providers. These partners only access the minimum information needed to perform their services and are contractually required to protect your data.
Some courses feature content from industry experts or partner organizations. We may share anonymized progress data with these partners to help them improve their educational materials, but this never includes personally identifiable information.
We may disclose information when required by law, court order, or government regulation, or when we believe it's necessary to protect our rights, your safety, or the safety of others. We'll notify you of such disclosures when legally permitted.
If StreamWiseHub is acquired by or merged with another company, your information may be transferred as part of that transaction. We'll notify you before this happens and explain any changes to how your information will be handled.
You have several rights regarding your personal information. Here's what you can do and how to exercise these rights:
You can request a copy of all personal information we have about you. This includes your account details, learning progress, and any other data we've collected. We'll provide this information in a readable format within 30 days.
If you notice any errors in your personal information, you can update most details directly through your account settings. For information you can't change yourself, contact our support team for assistance.
You can request complete deletion of your account and associated data. We'll remove all personal information within 30 days, though some anonymized data may be retained for analytics and service improvement purposes.
You can opt out of promotional emails at any time using the unsubscribe link in our messages or by updating your communication preferences in your account settings. We'll still send important service updates.
You can request a copy of your data in a portable format that allows you to transfer your information to another service. This includes your learning progress and achievement records.
You can object to certain types of data processing, particularly for marketing purposes or automated decision-making. We'll explain what this means for your use of our services and help you understand your options.
To use any of these rights, email us at support@streamwisehub.com with your request. Please include your account email address and specify which right you'd like to exercise. We may ask you to verify your identity before processing your request to protect your privacy and security.
We take protecting your information seriously and use multiple layers of security to keep your data safe:
All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Sensitive information is also encrypted when stored in our databases.
Only authorized personnel have access to personal data, and access is limited to what's necessary for their job functions. All access is logged and monitored.
We conduct regular security assessments and vulnerability testing to identify and address potential risks before they can affect your data.
Our data is hosted on secure cloud platforms with robust physical and digital security measures, including firewalls, intrusion detection, and regular security updates.
We have procedures in place to quickly detect, respond to, and recover from security incidents. We'll notify affected users and authorities as required by law.
All team members receive regular training on data protection practices and are required to follow strict security protocols when handling personal information.
While we implement strong security measures, no system is completely immune to threats. We continuously monitor and improve our security practices to stay ahead of emerging risks and protect your information as effectively as possible.
We keep your information only as long as necessary to provide our services and meet our legal obligations. Here's how long we typically retain different types of data:
Our systems automatically delete data when retention periods expire. For account deletions, we remove personal information within 30 days of your request. Some anonymized data may be retained longer for analytics purposes, but this information cannot be linked back to you personally.
In rare cases, we may need to retain information longer due to legal proceedings, government requests, or ongoing security investigations. We'll inform you if this affects your data and resume normal deletion schedules once the legal requirement ends.
As a Taiwan-based educational platform, we comply with Taiwan's Personal Data Protection Act (PDPA) and related regulations. This includes specific requirements for data collection notification, consent management, and cross-border data transfer procedures.
Under Taiwan law, you have the right to know what personal data we collect, how we use it, and who we share it with. You can also request access to your data, ask for corrections, or request deletion in accordance with PDPA provisions.
For questions specific to Taiwan privacy law compliance, our local data protection representative can be reached through our main contact channels listed in this policy.
While StreamWiseHub is based in Taiwan, we use some international service providers to deliver our educational platform. This means your information may be processed in countries outside Taiwan, including the United States and European Union.
When we transfer your data internationally, we ensure it receives appropriate protection through:
You can contact us for more specific information about where your data is processed and what safeguards are in place for international transfers.
We use cookies and similar technologies to enhance your learning experience and understand how you interact with our platform. Here's what you should know:
These cookies are necessary for our website to function properly. They enable basic features like secure login, course navigation, and progress tracking. You can't disable these cookies without affecting how our platform works.
We use analytics cookies to understand how users interact with our courses and identify areas for improvement. This helps us create better educational content and fix usability issues. This data is collected anonymously.
These cookies remember your settings and preferences, such as your preferred language, font size, or course display options. They make your learning experience more personalized and convenient.
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some features of our platform. We'll explain what functionality might be affected if you choose to disable specific types of cookies.
StreamWiseHub's educational services are designed for learners who are at least 16 years old. We don't knowingly collect personal information from children under 16 without verified parental consent.
If you're under 16 and interested in our courses, please have a parent or guardian contact us to discuss appropriate arrangements for your learning journey while protecting your privacy rights.
If we discover that we've collected information from a child under 16 without proper consent, we'll delete that information promptly and suspend the account until we can verify parental permission.
We update this privacy policy occasionally to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through:
For minor updates like clarifying existing practices or fixing typos, we'll simply update the "Last Modified" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you continue using our services after we notify you of changes, we'll consider that your acceptance of the updated policy. If you disagree with significant changes, you can close your account or contact us to discuss your concerns.
If you have questions about this privacy policy, want to exercise your privacy rights, or need help with privacy-related concerns, we're here to help.
This privacy policy is effective as of March 15, 2025. By using StreamWiseHub's services, you acknowledge that you have read and understood this policy and agree to the collection, use, and disclosure of your information as described.
Your privacy matters to us, and we're committed to being transparent about our data practices while providing you with excellent educational experiences in front-end development.